Privacy Policy

Official Website: petiue.com
Effective Date: April 11, 2025

At Petiue, accessible from petiue.com, your privacy is of the utmost importance to us. This GDPR Privacy Policy outlines how we collect, use, store, and protect your personal data in accordance with the General Data Protection Regulation (EU) 2016/679.

1. Data Controller

Petiue is the data controller responsible for your personal data. For any questions or concerns, you can contact us at:
Email: [email protected]

2. What Data We Collect

We collect the following types of personal data when you interact with our site:

  • Name and contact information (email address, postal address if provided)
  • Payment and transaction details (processed securely via third-party payment processors)
  • IP address, browser type, and device information
  • Data provided via forms, such as newsletter signups or contact submissions
  • Preferences and interaction data through cookies and analytics

3. Legal Basis for Processing

We collect and process your data under the following legal bases:

  • Consent: When you voluntarily sign up for our newsletter or opt-in to marketing communications
  • Contract: When you purchase a product or engage with our services
  • Legal obligation: To comply with applicable legal requirements
  • Legitimate interests: To improve our services, secure our site, and enhance user experience

4. How We Use Your Data

Your personal data may be used for the following purposes:

  • To provide and manage your purchases or orders
  • To respond to inquiries and provide customer service
  • To send newsletters and marketing communications (only with your consent)
  • To personalize your experience on petiue.com
  • To analyze site performance through analytics tools (e.g. Google Analytics)
  • To comply with legal obligations and protect against fraud

5. Data Sharing and Third Parties

We do not sell your personal data. However, we may share it with trusted third-party services including:

  • Payment processors (e.g. Stripe, PayPal)
  • Email marketing platforms (e.g. Mailchimp)
  • Analytics providers (e.g. Google Analytics)
  • Hosting and IT service providers

All third parties are GDPR-compliant and process data only on our instructions.

6. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including satisfying legal or accounting requirements. You may request deletion of your data at any time unless we are legally obligated to retain it.

7. Your Rights Under GDPR

As a data subject under GDPR, you have the following rights:

  • Right to Access – Request a copy of your personal data
  • Right to Rectification – Request correction of inaccurate or incomplete data
  • Right to Erasure – Request deletion of your data (“right to be forgotten”)
  • Right to Restrict Processing – Request limited use of your data
  • Right to Data Portability – Request your data in a structured, machine-readable format
  • Right to Object – Object to data processing, particularly for marketing
  • Right to Withdraw Consent – Withdraw consent at any time where processing is based on consent

To exercise any of your rights, please contact us at [email protected]

8. Cookies

We use cookies and similar technologies to improve your experience on our site. You can manage your cookie preferences in your browser settings. For more information, see our Cookie Policy.

9. Data Transfers

If your data is transferred outside the European Economic Area (EEA), we ensure it is protected by appropriate safeguards such as Standard Contractual Clauses or agreements with GDPR-compliant providers.

10. Data Security

We implement technical and organizational measures to safeguard your data, including encryption, secure servers, and access controls.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date. We encourage you to review this policy regularly.

12. Contact

For any questions or concerns about this policy or your data rights, please contact:
Email: [email protected]

By using petiue.com, you acknowledge that you have read and understood this Privacy Policy.